Refund policy

At Lavish Boutique, every saree is thoughtfully selected, carefully inspected and packed with care before dispatch. We want you to have a smooth and transparent shopping experience with us.

Please read our return, exchange and refund policy carefully before placing your order.

RETURNS & EXCHANGES

We currently do not accept returns or exchanges for change of mind, personal preference, or if you simply do not like the product after receiving it.

Please review the product photographs, description and other details carefully before placing your order. If you need any assistance before purchasing, you are always welcome to contact us on WhatsApp.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us on WhatsApp at +91 96117 51676 within 48 hours of delivery.

A clear and continuous unboxing video is mandatory for damage, defect, missing-item or incorrect-product claims.

The video must:

• Begin before the package is opened.
• Clearly show the shipping package/parcel in its unopened condition.
• Show the complete unboxing without cuts or edits.
• Clearly show the saree and the issue being reported.

Claims without sufficient proof or a proper unboxing video may not be eligible for a replacement or refund.

ELIGIBILITY

For an approved return/replacement claim, the product must be:

• Unused and unworn
• Unwashed
• Unaltered
• Undamaged after delivery
• With the original tags attached
• Returned with its original packaging and accessories, if any

Sarees that have been worn, washed, ironed, fall/pico stitched, blouse pieces cut, altered, stained, perfumed or otherwise modified will not be eligible for return, replacement or refund.

COLOUR VARIATIONS

We make every effort to photograph and display our sarees as accurately as possible.

However, actual colours may vary slightly because of photography, lighting conditions, editing and individual mobile/computer screen settings.

Minor colour variations between the product photographs and the actual saree will therefore not be considered a defect.

WEAVING & FABRIC VARIATIONS

Certain sarees may naturally have minor irregularities in weaving, embroidery, prints, threads, zari, texture or finishing due to the nature of the fabric and manufacturing process.

Such minor variations that are inherent to the fabric or craftsmanship and do not affect the usability of the saree will generally not be considered manufacturing defects.

BLOUSE PIECE

Where a blouse piece is included with a saree, the details will be mentioned in the product description wherever applicable.

Once a blouse piece has been cut, stitched or altered, the product will not be eligible for return, exchange or refund.

SALE & DISCOUNTED PRODUCTS

Products purchased during a sale, promotional offer or using a discount are subject to the same damage/defect protections described above.

However, discounted pricing itself will not be a reason for a return, exchange or price adjustment after purchase.

CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests if the order has not yet been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Lavish Boutique reserves the right to cancel an order in exceptional circumstances, including product unavailability, payment issues or an incorrect listing. If payment has already been received for an order we cancel, the applicable amount will be refunded.

REPLACEMENTS

Once your claim has been reviewed and approved, we may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, depending on the circumstances and with your agreement where an alternative is proposed.

REFUNDS

Refunds, where approved, will be processed after the claim has been verified and, where applicable, the returned product has been received and inspected.

Approved refunds will generally be issued to the original payment method used for the order, subject to the payment provider's processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

SHIPPING CHARGES

For an approved claim involving a product that was damaged, defective or incorrectly supplied by us, Lavish Boutique will provide instructions regarding the return/replacement process and applicable return shipping.

Original shipping charges or other delivery-related charges are otherwise generally non-refundable, except where required by applicable law or where the refund results from an error on our part.

ORDERS RETURNED DUE TO DELIVERY ISSUES

Customers are responsible for providing a complete and accurate delivery address and contact information while placing an order.

If an order is returned to us because of an incorrect/incomplete address, repeated failed delivery attempts, or refusal to accept the parcel, additional shipping charges may apply if the customer requests redispatch.

PRODUCT CARE

Please follow the care instructions provided with the product or mentioned in the product description.

Damage resulting from improper washing, ironing, storage, handling or alteration after delivery will not be treated as a manufacturing defect.

NEED HELP?

If you are unsure about the colour, fabric, design or any other product detail, please contact us before placing your order. We will be happy to assist you.

For return, replacement or order-related queries:

WhatsApp: +91 96117 51676

Please include your order number, photographs of the product and the unboxing video when contacting us regarding an issue.

With love,
Lavish Boutique ♡